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Creating a workspace
The sign-up steps, what happens at each one, and how to pick up where you left off.
Creating a workspace takes a few minutes. Nothing is created until your e-mail address is verified, and you can go back to any earlier step without losing what you entered.
1. Organisation type and country
Choose the edition that fits your institution: schools and districts, colleges and universities, or workplace learning (one platform; the edition decides which roles and words you see). Then choose the country you are in. The country decides the data region your workspace lives in: the United States, the European Union, the United Kingdom, Canada or Australia. Your workspace's records stay in that region.
2. Your institution
For schools, districts and colleges in the United States and England, start typing the name and pick it from the list: the list comes from public directories (NCES and Get Information about Schools), and choosing an entry fills in the town and the time zone. If your institution is not listed, or you are a company, enter the name, town, website and time zone yourself.
3. Your account
Enter your name and your work e-mail address. We send a six-digit code to that address; enter it on the next step. The code is valid for fifteen minutes, you can request a new one after a minute, and a few wrong attempts invalidate it. The same e-mail carries a link that reopens your sign-up on another device.
4. Workspace address
Pick the address of your workspace: your-name.telegrade.com. Addresses are lower-case letters, digits and hyphens, three to sixty-three characters long. The page checks that the address is free and not reserved for the platform itself.
5. Plan
Choose a plan. The free plan creates your workspace straight away. A paid plan takes you to our payment provider, Stripe, to start a subscription; plans with a trial do not need a card to start. The prices shown come from the same catalogue the subscription uses.
6. Provisioning
Your workspace is created in the background: its sign-in service, its records in the data region, and its address. The page refreshes until everything is ready. In some regions a workspace can take a little longer to set up: the page then says that the setup is in progress, and the founding administrator receives an e-mail as soon as the workspace is ready. When it is ready, the founding administrator receives an invitation from the workspace's sign-in service to create their account, and an e-mail from us with the link to the workspace and how to sign in as its administrator.
Coming back later
Your progress is kept on our side for seven days. On the same browser the sign-up simply continues; on another device, use the link in the verification e-mail. Abandoned sign-ups are deleted after they expire.