Help
What Telegrade is today
What the platform does now, what is on the roadmap, and how to read this help centre.
This help centre describes what the platform does today. Anything still being built is marked as a roadmap item on the site and in these pages.
What works now
- A workspace for your organisation. A school district, a college or a company creates its own workspace at
your-name.telegrade.com, pinned to the data region it chooses. - Sign-in through your own identity provider. Each workspace has its own sign-in service. Administrators can connect Google Workspace, Microsoft Entra, Clever, ClassLink, or a generic SAML or OpenID Connect provider; platform staff must use multi-factor authentication.
- People and roles. Students, staff and guardians are records with roles and permissions that are checked on every request; guardians are linked to students with the rights the institution records, and consent for children under 13 is kept as a ledger.
- Courses and lessons. Courses, sections and lessons built from text, captioned video and files, checked for accessibility before they publish, with a syllabus you can revise and export.
- Assignments and the gradebook. Teachers set assignments with rubrics, grade and post the work, and keep a gradebook whose course grades follow the course's grading policy: weighted categories, drop rules, curves and late policies. Students see their posted grades only.
- Exams. Question banks, timed exams with accommodations applied automatically, and time limits enforced on the server.
- Attendance and the calendar. Attendance for each class meeting, with notices to guardians, and a calendar of classes, deadlines and events.
- Messages, announcements and notifications. Threads between people, announcements to an organisation, in-app notifications and e-mail delivery, with safeguarding rules a school can configure.
- The family portal. Guardians follow their children's work, grades and attendance, write to teachers, book conferences and manage consents, seeing only what their rights allow.
- Three editions of one platform. Telegrade for Schools, Telegrade for Universities and Telegrade for Work share every feature above; the edition decides which roles exist and what the words mean. Universities get registration windows, holds, waitlists and grade appeals; workplaces get learning paths, a manager's view of the team and compliance reports.
- Connections to your other systems. Rostering through OneRoster, Clever and ClassLink, provisioning through SCIM, external tools through LTI 1.3 Advantage, and Google Workspace, Microsoft 365 and Zoom.
- Files. Every upload is scanned for malware before anyone can open it, and files are encrypted with a key that belongs to your workspace.
- Privacy operations. Data subject requests, retention policies with legal holds, workspace exports, erasure that keeps education records attributable, and a complete purge when a workspace is closed.
- Accessibility and languages. Every page is tested against WCAG 2.2 AA rules and at 200 % text size on a phone-width screen; the interface is available in English and Spanish, with light, dark and high-contrast themes.
What is on the roadmap
Mobile apps in the App Store and Google Play, adaptive learning paths, mastery tracking and AI drafting help for instructors are planned work. The site's pricing and feature pages name each of these as planned until it ships.
How to use this help centre
Articles are grouped by audience. The "Help for this page" link in the footer opens the article that explains the page you are on. Search works without scripts: type a word and press Enter.