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Privacy and your data
Who controls what data, where it is kept, and how requests about it are handled.
Two kinds of data
The public site itself keeps very little: the state of a sign-up in progress (deleted when it expires), contact-sales requests, and the strictly necessary cookies the cookie notice lists. There are no analytics or advertising cookies and no third-party scripts.
Inside a workspace, the institution that created it is the controller of its records: students, staff, guardians, messages and files. Telegrade processes those records on the institution's instructions under the data processing addendum.
Where data lives
Each workspace is pinned to a data region when it is created: the United States, the European Union, the United Kingdom, Canada or Australia. A workspace's records never leave its region; the global directory holds only the account facts needed to route people to the right region.
Requests about your data
If you are a student, a family member or a staff member, requests to see, correct or delete your data go to your institution, which has tools to handle them: a request workflow, an export, and erasure that keeps education records attributable without identifying you. If you are a visitor of the public site, write to privacy@telegrade.com.
Keeping and deleting data
Institutions set retention policies for each class of record; legal holds pause deletion when they must. When a workspace is closed, its data is exported for the institution and then purged, and a destruction record is kept.