Help
Signing in as a learner or family member
How the sign-in page finds your school, what the organisation chooser is for, and what to do when a session ends.
Learners, families and corporate learners sign in from the public sign-in page. Staff sign in at their organisation's own address (your-school.telegrade.com).
Finding your school
Type your school e-mail address or your school's Telegrade address. An e-mail address is matched against the domains your school has verified; a Telegrade address is looked up directly. When exactly one organisation matches, you are sent to the sign-in service of its data region; when several match, pick yours from the list. If nothing matches, ask your school for its Telegrade address, or use the e-mail address your school gave you.
Choosing an organisation
If you belong to more than one organisation (a student at two schools, a guardian with children at different schools), the organisation chooser lists them after you sign in, and you can switch inside the app at any time. The organisation you chose is kept on our side for your session, never in the page address.
Signed out and session expired
Signing out ends your session in the app and at the sign-in service. If a session expires while you were on a page, the session-expired page offers to sign you in again and takes you back to the page you were on, provided it is a page of this site; links to other sites are never followed.