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Subprocessors

The service providers that process personal data on Telegrade's behalf, what they do and where.

Version
1.2
Effective

Telegrade uses the following providers to run the service. Each one processes personal data only to provide the function listed, under a contract with data protection terms. We give institutions notice before adding a provider; this page, with its version history, is that notice.

Provider Function Location of processing
Microsoft Azure (Microsoft Corporation) Cloud hosting of the applications, databases, file storage, secrets and keys, and the sign-in service; transactional e-mail and, in the United States, text messages through Azure Communication Services. The data region of the workspace: East US 2 (United States), West Europe (European Union), UK South (United Kingdom), Canada Central (Canada) or Australia East (Australia). The global directory is hosted in the United States.
Stripe, Inc. Payment processing, subscriptions, invoices and the billing portal. Card details are entered on Stripe's pages and never stored by Telegrade. United States, with Stripe's own regional arrangements.
Postmark (ActiveCampaign, LLC) Receiving the replies people send to conversation e-mails, so a reply reaches its conversation. Used only in a region where Telegrade has switched it on and only for a workspace that takes replies by e-mail (off by default in the European Union and the United Kingdom). United States.
Twilio Inc. Sending text messages (a short sentence and a link, and the code that proves a number) and receiving the replies to them, in the data regions outside the United States. Used only in a region where Telegrade has switched it on and only for a workspace that sends text messages. In the United States text messages go through Azure Communication Services. United States, with Twilio's own regional arrangements.

What is not a subprocessor

The sign-in service (Keycloak), malware scanning (ClamAV) and the databases run on Telegrade's own infrastructure inside the provider above; they are part of the service, not separate providers. No analytics, advertising, chat or support widget runs on the site.

Changes

Additions and removals are listed in the version history at the top of this page before they take effect.

  1. Version 1.2 — Postmark and Twilio, used only where a workspace takes replies by e-mail or sends text messages
  2. Version 1.1 — The five data regions a workspace can be pinned to
  3. Version 1.0 — First publication for the rebuilt platform