Terms of service

These terms govern the use of the Telegrade service by an institution that creates a workspace (the "institution") and by the people the institution lets into it. By creating a workspace, the person doing so confirms that they are authorised to accept these terms on the institution's behalf.

1. The service

Telegrade provides a hosted platform for educational institutions and companies: a workspace with its own address and sign-in service, records of people and their roles, communication, file storage, privacy operations, and the further features described on the site. The site distinguishes what is available today from what is planned; planned features are not part of the service until they are released and listed as available.

2. Accounts and access

The institution controls who may access its workspace. Each person signs in through the workspace's sign-in service, with credentials or an identity provider the institution connects; Telegrade never stores passwords. The institution is responsible for the actions of the people it admits and for keeping its administrator accounts secure.

3. Acceptable use

The service may not be used to break the law, to harm children, to harass, to upload malware, to probe or disrupt the platform, or to access data of another institution. Uploads are scanned, and files that fail the scan are quarantined. We may suspend a workspace that is used in breach of this section and will tell the institution why.

4. The institution's data

The institution owns the data in its workspace and is responsible for having the right to put it there. Telegrade processes that data as the institution's processor under the data processing addendum and the privacy notice. The institution can export its data at any time and receives an export when the workspace is closed.

5. Plans, fees and trials

Plans and prices are those shown on the pricing page at the time of purchase; they come from our billing system and are charged through our payment provider, Stripe. A plan with a trial starts without a payment method; a payment method is requested only when the trial ends and a charge is due. Per-student plans are reconciled once a year against the students actually enrolled; per-user plans are measured monthly. Enterprise agreements are invoiced under their own order form, which prevails over this section where they differ.

6. Availability and support

We run the service on cloud infrastructure in the region the institution chose, with the safeguards described on the security page. We do not yet offer a contractual uptime commitment or a public status page; both are planned, and an institution that needs a service level agreement should contact sales. Support is provided by e-mail and through the help centre.

7. Suspension and termination

Either party may end a subscription at the end of its term. We may suspend a workspace for non-payment after the grace period shown in the billing portal, or for a breach of these terms. When a workspace is closed, the institution receives an export of its data, and the data is then purged and a destruction record kept, unless a legal hold requires otherwise.

8. Intellectual property

Telegrade owns the service and its software. The institution and its people keep ownership of the content they put in the workspace and grant us only the licence needed to run the service for them.

9. Warranties and liability

The service is provided with reasonable skill and care. To the extent the law allows, we exclude other warranties, and our total liability to an institution for any year is limited to the fees that institution paid for that year. Nothing in these terms limits liability that cannot be limited by law.

10. Changes to the terms

Each version of these terms carries its version number and effective date, shown at the top of the page with the version history. We give institutions notice of material changes before they take effect.

11. Governing law

These terms are governed by the law named in the institution's order form or, for self-service plans, the law of the place where Telegrade is established as shown on the invoice. Disputes are brought before the courts of that place.

12. Contact

legal@telegrade.com